Shipping and Returns Policy
SA Hand Therapy (trading as SCHOT PTY LTD) in providing the purchase service, offers delivery options provided by a third party. Delivery is only available to Australian postal addresses. By ordering from this store, you accept the policies contained below.
Options for standard postage, Express postage and local pickup are available at checkout. We will use a third party (Australian Post: https://auspost.com.au) for most deliveries. We have a flat shipping rate of $10 regardless of the thumber of items ordered or size of the item. We also offer a $15 rate for Express postage.
Transit and Handling times
As soon as we receive your order, we will start processing and packaging items on the same business day or next business day of your order. If an order is received outside of our business hours which are Monday – Friday 8am – 5pm, Australian Central Standard Time (ACST), we will start processing the order on the next business day. The same will apply for any public holiday events.
Australia Post Domestic delivery times vary between locations. Standard Parcel Post delivery estimates for most locations will be 3-5 business days. More remote regions could take as long as 16-18 days.
Australia Post Express Post delivery times also vary between locations. Most parcels will be received between 2-3 business days but remote areas could take up to 7 days.
Items will be tracked and an email will be sent to you once the item is on it’s way with your tracking number.
Change of Delivery Address
We endeavour to have all items in our store available. In the rare event that we do not have sufficient quantity to meet your order, you will receive an email soon after your order and the item may be on back-order. An option will be available to wait for the item to return to stock or we can refund you the relevant amount.
Lost or Damaged Goods
In the event of lost or damaged goods we ask that the initial action is to send us an email to firstname.lastname@example.org outlining the problem. If the item/s were damaged, we request a photo as soon as you have received the item. We will follow-up with an email and either ask for the item/s to be returned or we will offer refund or replacement.
We understand that you might change your mind or the item may not fit correctly. To initiate a return, simply email email@example.com and we will advise of the process including where to send your item. You acknowledge and agree that you are liable for any postage and shipping costs for the returned item/s. Once we have received the item, we will either send you a different item, alternate size or offer a refund if the item is received in original packaging and mint condition.
SA Hand Therapy will only accept returns within 30 days of purchase. To be eligible for a return, your item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging.